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Gurgaon News: Canon India announced the inauguration of its
Master Service Centres in Mumbai and Gurgaon. Spread over 2000 square feet
each, these are the first Canon owned camera repair and service centres
designed on international standards. The company has invested Rs 5 million
on each of the two centres. Along with the inauguration, the company will
also be renovating two Authorized Service Franchises at Hyderabad and
Chennai. |
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These centres have been designed and equipped to handle services of all
Canon digital cameras, DVs, DSLRs and lenses. Services offered will
include repair of all Canon digital cameras and lenses, CMOS cleaning and
professional support on software up-gradation.
Kensaku Konishi, President and CEO, Canon India said, "Customer
satisfaction and customer delight is the backbone of Canon India. Keeping
this in mind, Canon has an incredibly efficient network of service centres
spread across the length and breadth of the country. A Canon customer is
secure to use our state of the art technology and value added services and
support through our network. The inauguration of the two new service
centres is an extension of our focus on providing customers faster
response and enhanced personalized services."
The New Level IV Master Service Centres are equipped with all the
necessary tools of international standards with a dark room facility to
handle Lenses and DSLR adjustments.
The engineers in the service centres are trained by the trainers from
South and South East Asia Training Centre located at Singapore.
Commenting on the occasion, Alok Bharadwaj, VP, Canon India said, "As we
all know - the digicam industry is growing rapidly at the rate of 100
percent every year, the need for world class service facilities will
undoubtedly be felt by customers. This is the time for us to align
ourselves to accelerate the growth in business by providing our customers
the best of services and support particularly in the area of professional
cameras & lenses. We have taken a proactive step to prepare ourselves for
the future. Canon is committed to enhance its service quality and
considering the fact that professional photographers face a problem in
servicing of lens, these service centres will come as a delightful
experience for them."
Bharadwaj further added, "Through these service centres, we hope to reach
out to our consumers effectively. These new centres will also increase the
confidence of our partners to promote our products without any
apprehension. Canon aims to increase the number of collection points where
customers can give their cameras and pick them up after repairs. These
will include all our 32 Canon Care Centres spread across India which are
fully functional. This is a step which will bring us closer to the end
customer and achieve customer delight."
The company plans to open two more service centres in the second half of
2007 at Bangalore and Kolkata.
By http://www.dqchannels.com |
